Telefónica
Tele sales campaign for sales support360° sales support for existing customers in the B2B segment – fully integrated into the customer’s systems.
AREA
Telefónica sales support
CATEGORY
Inside Sales
SUCCESS
Continuous development of existing customers
Task and objective
Continuous support of existing customers from the B2B segment by a team of over 30 Tele Account Managers.
The goal: the further development of customers across the entire Telefónica portfolio.
STAFFING
The first step was to set up a team of over 30 Tele Account Managers.
Integration
To ensure a smooth process, ALEX & GROSS was fully integrated into Telefónica’s systems and processes.
LONG-TERM CUSTOMER LOYALTY
ALEX & GROSS focused on long-term customer relationships by providing advice and selling mobile, fixed network, M2M and MDM solutions.
360°-SALES SUPPORT
The 360° sales support provided by ALEX & GROSS led to a reduction in the churn rate and an increase in the average monthly revenue per user.
Contact request
Telephone
Telephone: +49 621 3999 2331
Mobile: +49 175 586 9735
Address
ALEX & GROSS GmbH
Andreas Mohren
Chief Growth Officer
O3 2-8
68161 Mannheim
Germany
andreas.mohren@alex-gross.com
